**Mangosteen Exporter (mangosteenexporter.com) collects only what you send us — the name, email, destination market, cargo details and message you submit through our inquiry form, WhatsApp or email — and uses it to prepare export quotes and reply to you. We do not sell your data. This page explains how it is handled under Indonesia’s Personal Data Protection Law (UU PDP, Law 27/2022), with GDPR awareness for international buyers.**
This policy is effective as of 2026 and applies to everyone who visits this website or contacts our export desk. It may be updated as our processes or the law change; the version published here is always the current one.
Who operates this website?
Mangosteen Exporter is a fresh-produce export and trade-facilitation desk. The site is published by Juara Holding Group, an Indonesian group operating from Bali across Indonesia since 2015. Buyer inquiries and shipment coordination are handled by our concierge partner, the Bali Premium Trip sales desk. For any privacy question, or to exercise the rights described below, reach us at:
- WhatsApp: 6281128590000
- Email: sales@balipremiumtrip.com
We reply within a 24 working-hour service window.
What information do we collect?
We only collect data you choose to give us. We do not require an account, and we do not ask for financial, identity-document or payment details through this website. The inquiry form (fields csh_name, csh_email, csh_dest, csh_cargo, csh_msg) captures the following:
| Data we collect | Where it comes from | Why we need it |
|---|---|---|
| Full name / company name | Inquiry form, WhatsApp, email | To address you and know who we are quoting for |
| Email address | Inquiry form, email | To send quotes, documents and replies |
| Destination market | csh_dest field, chat | To match protocol, cold-chain and pricing to your port |
| Cargo details (grade, volume, MOQ) | csh_cargo field, chat | To prepare an accurate FOB indication and packing plan |
| Message / requirements | csh_msg field, chat | To understand your specific request |
| WhatsApp number | When you message us on WhatsApp | To continue the conversation on that channel |
| Technical/usage data | Automatically via the server and cookies | Basic site security, performance and anonymous analytics |
We do not knowingly collect data from children, and this is a business-to-business site not directed at minors.
Why do we process your data, and on what legal basis?
Under UU PDP, personal data must be processed for a clear, lawful purpose. Our processing rests on the grounds below.
| Purpose | Legal basis (UU PDP / GDPR) |
|---|---|
| Replying to your inquiry and preparing quotes | Your request / steps to enter a contract |
| Coordinating a shipment you have agreed to | Performance of a contract |
| Keeping records for tax, customs and export documentation | Legal obligation |
| Securing the site and preventing abuse | Legitimate interest |
| Occasional trade updates (only if you opt in) | Your consent, which you may withdraw anytime |
We do not use your inquiry data for automated decision-making or profiling, and we do not build advertising profiles from it.
How do we handle WhatsApp and email contact?
When you message our WhatsApp line (6281128590000) or email sales@balipremiumtrip.com, the content of that conversation — your number or address, your questions and any files you send — is stored within those platforms and our internal records so we can serve you. WhatsApp is operated by Meta and its own privacy terms apply to messages in transit; we recommend not sending sensitive personal documents over chat. We use these channels solely to respond to and manage your trade inquiry, never to spam you.
Do we use cookies?
Yes, but sparingly. This website uses:
- Essential cookies that keep the site secure and make the inquiry form work. These cannot be switched off.
- Analytics cookies that count visits and pages anonymously so we can improve the site. Where required, these load only after you accept them via the consent notice.
You can block or delete cookies in your browser settings at any time. Blocking essential cookies may stop the form from working. We do not use cookies to track you across other websites.
How long do we keep your data?
We keep personal data only as long as we have a reason to:
- Active inquiries and quotes: retained while we are in contact and for a reasonable follow-up period, typically up to 24 months from the last message.
- Completed shipments: records tied to invoices, packing lists, certificates of origin and phytosanitary paperwork are kept as long as Indonesian tax and export law requires.
- Opt-in trade updates: kept until you unsubscribe.
When data is no longer needed, we delete or anonymise it.
Who do we share your data with?
We do not sell, rent or trade your personal data. We share it only where necessary to do the job you asked us to do, for example with:
- Our concierge and reservations partner (Bali Premium Trip) that handles your inquiry.
- Logistics, freight-forwarding, packhouse and inspection partners strictly to arrange a shipment you have confirmed.
- Government and customs authorities where export, quarantine or tax law requires it.
- IT and hosting providers that run this website under confidentiality terms.
Each partner receives only the minimum data needed for its task.
What are your rights under UU PDP and GDPR?
Whether you are in Indonesia (UU PDP, Law 27/2022) or a GDPR jurisdiction such as the EU or UK, you can ask us to:
- Access the personal data we hold about you.
- Correct data that is wrong or out of date.
- Delete your data where we have no legal reason to keep it.
- Restrict or object to certain processing.
- Withdraw consent for optional updates at any time.
- Receive a copy of the data you gave us in a portable form.
To exercise any right, email sales@balipremiumtrip.com or message our WhatsApp line. We respond within a 24 working-hour window and complete verified requests promptly. Indonesian users may also raise concerns with the national data-protection authority; EU/UK users may contact their local supervisory authority.
International visitors and cross-border transfers
Because our export desk operates from Indonesia, data you send may be processed in Indonesia and shared with logistics partners in destination markets such as China, Singapore, Malaysia and Vietnam when arranging your shipment. We apply the safeguards required by UU PDP for cross-border transfers and handle GDPR-covered data with equivalent care.
How do we protect your data?
We use reasonable technical and organisational measures — encrypted connections (HTTPS), access controls and limited internal access — to guard against loss, misuse or unauthorised access. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security, but we act quickly on any issue.
An honest note on quotes and liability
Prices, availability, harvest timing and specifications shown on this website are indicative and current as of 2026; they move with the mangosteen harvest, grade and season, and a final quote always confirms grade, size, destination and MOQ. Submitting the form or messaging us starts a conversation — it is not a binding contract, and nothing here guarantees passage through China GACC protocol, quarantine, phytosanitary or customs clearance. Terms are agreed in writing before any shipment.
Changes to this policy
We may revise this policy to reflect new practices or legal requirements. The updated version, with its effective date, will always appear on this page. Continued use of the site after changes are posted means you accept the current version.
Contact us
Questions about your data or this policy? Reach the Mangosteen Exporter desk on WhatsApp at 6281128590000 or email sales@balipremiumtrip.com. Published by Juara Holding Group.